Mail: | Dora.itcare@np.edu.sg |
SMS: | 90300263 |
IT Helpdesk: | Blk 27 Level 1 |
1. | Is my timetable finalized? |
Please note that your timetable is subjected to changes before the start of term. |
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2. | I am not able to log into NPal2 mStudent. What should I do? |
Please ensure that your mobile device has Internet connection, and that you are using a valid set of NPNET ID and Password. Please follow the steps below if you are still unable to log into the mobile app:
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3. | Why is my timetable in the app different from Student Self-Service? |
If you are using an iPhone or iPad, and your mobile device's default language is not English, please follow the steps below to change the default language to English, and then re-verify if both timetables are the same:
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4. | I am not able to download the timetable into my iPhone's calendar. What should I do? |
If the error message is showing "Permissions were not granted", go to Settings, scroll down and tap on mStudent, and slide to enable Calendars. If the error message prompt is indicating to add a local calendar, go to Settings, scroll down and tap on Mail, Contacts, Calendars. Perform the following steps for every account, to disable the calendar(s) for all your account(s):
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5. | I am not able to view the downloaded timetable on my Android's default calendar app. What should I do? |
Please ensure that you have chosen the appropriate calendar during the timetable downloading process. Please also ensure that the chosen calendar is enabled for display on your Android's default calendar app. You should be able to verify this configuration under Settings within the default calendar app. Do note that the exact location of the configuration varies for different Android devices. |
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Freshmen Enrolment | |
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6. | If I forget my login details after I have completed my course registration, what should I do? |
Please contact our Enrolment Helpdesk at 6463 1233. Once you are able to login, please download the Acceptance of Offer, as your login details are stated in the Acceptance of Offer. |
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7. | If my handphone number has changed or was not registered with the Polytechnic, what should I do? |
Please contact our Enrolment Helpdesk at 6463 1233 for assistance. |